Mystery Shopper (Field Evaluator) - IQOS Outlet Assessment

Join Impact Power Mandiri as a Mystery Shopper (Field Evaluator) and play a crucial role in enhancing customer experience for IQOS outlets across Bulukumba, Sulawesi Selatan. In this dynamic full-time position, you’ll act as an undercover evaluator, visiting and assessing IQOS outlets to ensure they meet high standards of service, cleanliness, and product availability. This role is perfect for someone who enjoys interacting with customers, observing service processes, and providing valuable feedback to improve the overall experience.

Impact Power Mandiri is a trusted name in the retail industry, known for its commitment to excellence and customer satisfaction. As a Mystery Shopper, you’ll contribute to the continuous improvement of IQOS outlets, helping to create a positive and memorable shopping experience for customers. If you have a keen eye for detail and a passion for ensuring top-notch service, this is the perfect opportunity to join our team and make a meaningful impact.

📋 Tanggung Jawab Pekerjaan

• Visit and assess IQOS outlets to ensure they meet high standards of service, cleanliness, and product availability.
• Interact with customers and staff to gather feedback on their shopping experience.
• Document observations and provide detailed reports on the performance of each outlet.
• Identify areas for improvement and suggest actionable solutions to enhance customer satisfaction.
• Collaborate with the IQOS team to implement changes and monitor progress.
• Maintain confidentiality and professionalism during all evaluations.
• Submit regular reports and participate in team meetings to discuss findings and strategies.
• Adhere to company policies and procedures related to mystery shopping and data privacy.

🎓 Kualifikasi & Syarat

• Minimum 1 year of experience in customer service, retail, or a related field.
• Strong communication and interpersonal skills to effectively interact with customers and staff.
• Attention to detail and the ability to observe and document service processes accurately.
• Proficiency in using basic office software such as Microsoft Office or Google Workspace.
• Familiarity with retail operations and customer service standards.
• Ability to work independently and meet deadlines.
• Valid driver's license and a reliable vehicle for travel to various outlets.
• Willingness to travel and work in Bulukumba, Sulawesi Selatan.

🛠️ Keahlian

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