Customer Service Executive (5D / CBD)

Join MMC Success as a Customer Service Executive and become the face of exceptional client support in a dynamic business environment. This role is perfect for individuals who thrive in fast-paced settings, enjoy problem-solving, and are passionate about delivering outstanding service. Located in the vibrant city of Denpasar, Bali, you'll be part of a team dedicated to excellence in customer service.

As a Customer Service Executive at MMC Success, you'll handle incoming calls, emails, and chats to ensure our clients receive the best possible support. You'll be the first point of contact for our customers, resolving their queries efficiently and professionally. This role offers a unique opportunity to grow within a supportive and innovative company.

With a focus on continuous improvement and a commitment to customer satisfaction, MMC Success provides a dynamic work environment where your skills and passion can truly shine. Join us and be part of a team that values your contributions and helps you reach your full potential.

📋 Tanggung Jawab Pekerjaan

• Handle incoming calls, emails, and chats to provide excellent customer support.
• Resolve customer queries and complaints efficiently and professionally.
• Assist in the development and implementation of customer service policies and procedures.
• Monitor and analyze customer feedback to identify trends and areas for improvement.
• Collaborate with other departments to ensure seamless customer service delivery.
• Provide regular reports on customer service performance and customer satisfaction metrics.
• Maintain accurate and up-to-date customer records using CRM software.
• Participate in training and development programs to enhance your customer service skills.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in customer service or a related field.
• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical abilities.
• Proficiency in using CRM software such as Salesforce or HubSpot.
• Fluency in English and Bahasa Indonesia.
• Ability to work in a fast-paced and dynamic environment.
• High school diploma or equivalent.
• Previous experience in a similar role within the hospitality or tourism industry is a plus.

🛠️ Keahlian

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