Application Support Engineer (Remote - Bali, Indonesia)
Join Advantek Inc., a global leader in innovative technology solutions, as our Application Support Engineer and play a pivotal role in ensuring seamless operations for our clients across Southeast Asia. In this dynamic remote position based in Bali, Indonesia, you'll be the first point of contact for our clients' technical issues, providing expert support and solutions using tools like ServiceNow, Jira, and Confluence. With a competitive salary ranging from Rp 15,000,000 to Rp 22,000,000 per month, this is your chance to leverage your technical expertise and make a significant impact in a fast-growing company.
As an Application Support Engineer at Advantek Inc., you'll be responsible for troubleshooting and resolving technical issues, documenting processes, and collaborating with cross-functional teams to ensure optimal system performance. This role offers a unique opportunity to work remotely while contributing to a global organization that values innovation and employee growth. If you're passionate about technology and enjoy solving complex problems, we invite you to apply and be part of our team in Bali.
📋 Tanggung Jawab Pekerjaan
- Provide first-line technical support to clients, resolving issues promptly and professionally.
- Document and track support incidents using ServiceNow and Jira.
- Collaborate with development teams to identify and implement system improvements.
- Conduct regular system health checks and performance monitoring.
- Train and mentor junior support staff as needed.
- Stay updated with the latest industry trends and best practices in IT support.
- Participate in on-call rotations to ensure 24/7 coverage for critical issues.
- Contribute to the continuous improvement of our support processes and tools.
🎓 Kualifikasi & Syarat
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Minimum of 3 years of experience in IT support or a similar role.
- Proven experience with ServiceNow, Jira, and Confluence.
- Strong problem-solving skills and excellent analytical abilities.
- Excellent communication and interpersonal skills.
- Fluency in English, both written and spoken.
- Knowledge of cloud-based technologies and platforms.
- Certifications in ITIL or similar frameworks are a plus.
🛠️ Keahlian
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